1. Status quo and goal definition
A strategic process like CRO requires clearly defined steps. We achieve this with our funnel approach, which helps build a basic understanding of how users transition from landing pages to conversion. Once the website areas for optimization are prioritized, KPIs are defined to measure success.
2. Research
Away from gut feeling – towards data: Why is the user on the website? Are there barriers? What are positive website elements that can be expanded? Based on quantitative and qualitative tools, such as digital analytics, heat maps and consumer psychology, answers to precisely these questions are found.
3. Optimization
Once the optimization potentials have been identified and prioritized, the optimization process begins. If there is sufficient website traffic, AB tests play a particularly important role here: Based on a predefined goal and the potentials found, users are presented with different variants of a page. Depending on the outcome of these tests, the better variant is then implemented on the website.