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Short-term rentals


Customer experience meets complex system processes

The challenge

Kurzzeitmiete stands for searching – and finding – short-term rentals. Studio, apartment, loft, classic two-bedroom flat, or house. In Salzburg, Vienna, Innsbruck, or Graz. Whoever is looking for a fully furnished short-term rental will find it among the more than 700 objects on

"Renting (out) an object with just a few clicks – for tenants and landlords!" That was one of the requirements for the relaunch of the website in 2019/2020. The aim was to create an intuitive, target group-oriented and state-of-the-art user and administration interface for tenants and landlords.

The well-conceived content marketing strategy, an optimised user experience and the modern, timeless design quickly became the cornerstones of the new website. The goal of offering tenants and landlords a visually appealing and easy-to-use platform with customised content became more and more tangible.


Our customer since

Intuitive user guidance and highly complex technical processes

In addition to the easy-to-use system for tenants and landlords, the implementation of the complex price calculation and a linkup to ELBA online banking constitute the heart of Extra charges for additional people, discounts and seasonal surcharges are automatically calculated in the background. Thus, all prices displayed represent the actual total cost.

By providing a connection to ELBA, the reconciliation of payment flows was automated. If necessary, reminders are triggered. The result? A significant reduction of the manual checking effort by the team.

Additional information about the project:

-    Target group-oriented approach in German and English: As part of the workshop phase, Kurrzeitmiete personas were developed. Content and design are intended to meet the needs of these personas and provide them with useful content at each touchpoint. 
-    Reprogramming of numerous business procedures and processes in the background
-    Fully responsive website with an effective user experience on all devices

Just a few months after going online, numerous positive results have already become evident. These include excellent feedback on the new system and increasing registration numbers by landlords.